Terms and Conditions for Room Reservations

BOOKING CONFIRMATION NUMBER

Your booking confirmation number confirms your booking with Tickton Grange.

KEY INFORMATION

• Free cancellation up to 48 hours before day of arrival
• Group bookings (5 or more rooms) free cancellation up to 7 days before arrival
• Check-in from 15:00
• Check-out before 11:00
• Your card will be used to secure the booking
• We charge for room and any additional spend on check-out

CHILDREN

If you are looking for a family room please ring us on 01964 543666 or send an email to info@ticktongrange.co.uk so that we can book the most appropriate room for you.

We charge an additional £30 per night for children (including breakfast) regardless of the number of nights.

PETS & DOGS

If you are looking for a family room or a dog-friendly room please ring us on 01964 543666 or send an email to info@ticktongrange.co.uk so that we can book the most appropriate room for you.

We charge an additional £15 per dog (maximum 2) regardless of the number of nights.

CANCELLATION POLICY

When booking direct, we offer a 48-hour booking cancellation policy. This means
that if you cancel at least 48 hours prior to your arrival date your card will not be
charged. If the booking is cancelled within the 48 hours the total reservation amount
will be fully charged to the card provided. Please note that for group bookings of 5
or more we operate a 7-day cancellation policy.

PAYMENTS AND BALANCES

You agree to pay for all and any of your outstanding payments/bookings/balances
for products or services purchased or confirmed via the site. You agree that Tickton
Grange may charge your credit card as listed in your booking for any outstanding
balances, and for any additional amounts. If you would like to pay for outstanding
payments/bookings/balances with another credit card other than the one used for
the guarantee, or by any other means please inform Tickton Grange on the day of
arrival during checkin or via the “special request text box”.

PERSONAL DETAILS

You agree to provide accurate, current, and complete information that is required
during the booking and sign up process.

ACCESS

Our main entrance has 1 step leading into it and our house is split over 2 floors with
no lift. It is a beautiful old Georgian building.
Please see our full accessibility statement for further details
or contact us and we will do everything we canto help.

LIABILITY

We very much look forward to welcoming you to Tickton Grange and hope you have
a wonderful stay. We are advised to limit our liability to what you have paid for and
set this out below
Tickton Grange Ltd (‘the Hotel”) shall not, except in respect of death or personal
injury caused by the Hotel’s negligence or in circumstances of fraud or fraudulent
misrepresentation (as or otherwise provided for in these terms), be liable whether in
tort, contract, misrepresentation or otherwise for any indirect, special or
consequential loss, damage, costs, expenses or other claims (whether caused by
the Hotel, its employees or agents or otherwise) which arise out of or in connection
with the provision of the facilities and services under these terms. The Hotel’s total
liability in contract, tort, misrepresentation or otherwise arising in connection with
the performance or contemplated performance of the services shall be limited to the
price paid for those services. All warranties, conditions and other terms implied by
statute or common law are, to the fullest extent permitted by law, excluded from
these terms. The Hotel will not be liable for any failure or delay in providing its
facilities or services as a result of events or matters outside its control. This
includes (but is not limited to) fire; explosion; storm; flood; Act of God; action by the
Government or Governmental agency; shortage of goods or materials; strike or lock
out.